Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, the painting must be returned in its original condition.. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at: artbyhollymay@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at: artbyhollymay@outlook.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Please note that original paintings cannot be returned or refunded if they have been altered in any way after delivery. This includes, but is not limited to:

  • Framing or mounting the artwork
  • Stretching or re-stretching the canvas
  • Removing the painting from its original supports
  • Any modifications, repairs, or alterations made by the buyer or a third party

Returned artwork must be in its original condition and packaging wherever possible. If an artwork has been framed or otherwise altered after delivery, it is considered accepted by the buyer and is no longer eligible for return or refund.

If your painting arrives damaged or there is an issue with your order, please contact me as soon as possible (within 48 hours of delivery), including photographs of the artwork and packaging, so I can help resolve the issue.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • ✅ The painting must be returned in its original condition.
  • ✅ If it has been framed, altered, damaged, or otherwise modified by the customer, you may reduce the refund to reflect the loss in value—or if the alteration makes resale impossible, that may justify refusing a full refund, depending on the circumstances.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at artbyhollymay@outlook.com.